Return and Refund Policy

This policy covers purchases from A Home of Quality, operated by INFINITE VISION INTERNATIONAL TRADING LIMITED. Sometimes an everyday piece is not the right choice. Here is how to ask for help while keeping the request period, return postage and refund process clear.

Your 30-day request window

If you would like to request a return or refund, contact us within 30 days after delivery. The clock starts when you receive the order, not when you place it. This is the time to send the request; the return parcel does not have to reach us within those 30 days.

Email us before sending it back

Email contact@ahomeofquality.com. Tell us which item you need help with and why. If the item has a problem, include relevant photographs to help explain it.

Customer service will reply with return instructions and the return shipping address. Contact us before posting a parcel. Do not send it to our registered business address or assume the address on the original parcel is the correct return location. Keep the return tracking details.

Item condition and postage

For a size, fit or change-of-mind return, keep the clothing unworn, unwashed and unused, with its original tags and packaging. The customer pays the return postage and the original delivery charge is not refunded.

If an item is damaged, defective or incorrect, report it within the same 30-day request period. After verification, we will arrange a replacement or refund and cover any required return postage. The condition rules for a personal-preference return do not prevent you from reporting a faulty or incorrect item.

We do not charge a return processing fee. Return postage, when payable by the customer as described above, is a separate delivery cost. These rules do not remove rights under applicable consumer-protection law.

Your refund, step by step

We will review your request and any returned items, then email you the outcome. Approved refunds go to the original payment method.

After the refund is issued, allow an estimated 5–10 business days for your bank or payment provider to post it. This is a banking estimate, not the time allowed for requesting a return or a promised review period. If the credit is missing after that period, contact us and your payment provider. An approved original-payment refund will not be replaced with store credit without your agreement.

An order not yet received

You do not have to wait for delivery to report a missing parcel or ask about an unshipped order. Contact us and read the Shipping Policy for delays and cancellation requests. Applicable consumer-protection rights remain unaffected.

The business behind your order

A Home of Quality is operated by INFINITE VISION INTERNATIONAL TRADING LIMITED.

Company Name:INFINITE VISION INTERNATIONAL TRADING LIMITED

BRN：77273959

Address:UNIT 60 3/F, YAU LEE CENTER, NO. 45 HOI YUEN ROAD, KWUN TONG KL, HONG KONG
(Note: This is not the return address. Please contact customer service to obtain the return address.)

Phone: +852-93302080

Email: contact@ahomeofquality.com

Last updated: September 14, 2026.